You can try these troubleshooting methods mentioned below, in case you face this issue:
- Try logging out and logging in again
- Please clear cache and cookies
- Try logging in from a different device
- There might be possible traffic at the payment gateway, You can try completing the payment after sometime
If you still face the same issue after troubleshooting, please write to us at care.india@decathlon.com with a screenshot of the issue or a small video explaining the issue with your login details.